预购与配送

本页面以英文提供。如译文与英文原文有任何出入，以英文原文为准。

This is a pre-order

When you order you’re charged the full amount today and your unit is reserved in the first titanium run. Ships holiday season 2027 – spring 2028. That window is our good-faith estimate, not a guaranteed date. If we can’t ship within it we email you a delay notice with the new window (the fallback is “summer 2028”) and the choice to wait or cancel for a full refund; if the new date is more than 30 days later, or we can’t give one, we cancel and refund you automatically unless you reply within 30 days that you want to wait. Orders ship in the order they were placed.

Cancelling before it ships

Cancel any time before your order ships for a full refund to the original payment method — reply to your confirmation email or write to us with your order number. We issue the refund within seven business days; card and wallet refunds then take up to one billing cycle to show. Crypto refunds (USDC, SOL, YZY, PODBOT or ANSEM orders) go back to the wallet that paid, in USDC at the USD value of your order, minus network fees.

Changing an order

Until it ships you can change the colour, edition, memory or storage, or the address — email us. Any price difference is charged or refunded to your original payment method.

Where we ship and what it costs

Flat rate per order, added at checkout: $19.00 to the United States, $29.00 to Canada, $39.00 to the other countries in the checkout list. Orders ship tracked and insured; you’ll get the tracking link by email the day it leaves. We don’t ship to PO boxes or freight forwarders.

Duties and taxes

Prices include applicable US sales tax; if we’re required to itemise tax for your address the receipt will show it and the total doesn’t change. Outside the United States, import duties, VAT and customs fees are the recipient’s responsibility and are collected by the carrier on delivery.

Delivery

Risk of loss passes to you on delivery to the address you gave. If tracking shows delivered but you don’t have it, tell us within 7 days and we’ll open a carrier claim and replace or refund as the claim allows. A damaged box on arrival: photograph it before opening and email us the same day.

Returns after delivery

Return podbot within 30 days of delivery for a refund. Email us first: in the United States we send a prepaid label; outside the United States you pay the return shipping (send it tracked) and we refund the price and the standard delivery charge. Pack it with all contents in the original box. Refunds go out within seven business days of receiving the return, or within 14 days of your proof of postage for EU and UK consumers. Units that come back damaged or incomplete may be refunded less the cost to make them whole.

Warranty

Defects in materials or workmanship are covered for one year from delivery (90 days for the holder and cord): contact us and we’ll repair, replace or refund. The limited warranty page has the full terms and how to get service.

Contact

Reply to any order email, or write to hello@podbot.fun with your order number.